Shipping policy
At this moment we only ship within the USA and Canada.
Our warehouse is located in central Texas.
What is the total delivery time for my order?
Your order will be processed in 2-3 business days (Monday-Friday).
Your shipping time depends on the shipping method you choose.
PRE ORDERS: When you purchase a Pre order item your entire order will not ship until all items are available at our warehouse. If you buy one item on pre order and one item not on pre order that order will not ship until the pre order item arrives. The shipping times you choose at checkout will determine how fast an item will arrive once its ready to ship.
OUR SHIPPING RATES
Domestic Shipping (USA):
| Shipping Method | Shipping time | Shipping cost |
| Ground | 5-7 business days (Monday-Friday) | $7.99 USD |
| Priority Shipping | 2-3 business days (Monday-Friday) |
$14.99 USD |
International Shipping (Canada):
| Shipping Method | Shipping time | Shipping cost |
| Standard Shipping | 7-12 business days (Monday-Friday) | $24.00 USD |
| Expedited Shipping | 3-6 business days (Monday-Friday) | $38.00 USD |
SHIPPING TO OTHER COUNTRIES: $33.00 FLAT FEE
What is our order Cutoff time?
Our order cut-off time is 12:00 AM {(GMT-6:00) Central Standard Time (Chigaco time)}
Which locations do you deliver to?
We ship all orders to anywhere in the United States and Canada.
Customs Fees (Tariffs): The customer is responsible to pay all customs fees and VAT tax if their country has such fees.
How do I check the status of my order?
You will receive email notifications from time to time. You may also track your order status on our Order tracking page.
What should I do if the tracking number I receive is not working?
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we
recommend you try tracking with the order number. Alternatively, you may contact our customer service team. Our email is [email protected].
What can I do if I don’t receive my order?
If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost.
You may contact our support team to know the exact location of your order.
What should I do if I receive a damaged item?
You may contact our customer service team from [email protected] or
Phone: +1818-869-8640
Our Physical Address: 27562 Robinson Rd, Conroe, TX 77385, USA
Phone: +1818-869-8640
Email: [email protected]